We value you as a customer and strive to provide you with the best customer service.
During The Covid-19 Pandemic there will be NO Returns & exchanges accepted At this time.
Usually returns and Exchanges are accepted within 10 days of purchase. Please contact us within 24 hours if your shipment is lost or damaged.
All clothing must be in the original condition in which it was received and still have the original tags attached (if applicable) .All clothing must be unworn,unwashed, free of stains and odors.
Items that are sent back to us that do not meet the criteria will be rejected and no exchanges or refunds will be issued.
All accessories, discounted and sale items are final sale.
All items purchased during major sale events are final sale.
Upon submitting a return request, You will receive an email that will inform your whether or not your return is accepted or rejected. Once your return is received and approved, you will be given the option to exchange your item(s) or to receive a Created Envy store credit good to use for placing a new order at our store. Our store credit never expires and can be used at any time
PLEASE DO NOT SEND ITEMS WITHOUT GETTING APPROVAL FROM A CREATED ENVY REPRESENTATIVE.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility
Also, be sure to send us an email with the tracking information.
Click here to view our easy to use return Portal
Reserved Rights Regarding Returns
Created Envy reserves the right to limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive amount of returns
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
If you have any questions, please don’t hesitate to contact us. Our fully staffed team will be happy to assist you.